Refund & Return Policy

Last updated: October 2, 2026

At Keolite, we want you to have a clear and straightforward shopping experience. Please read this policy before placing your order.

Returns

Keolite does not accept returns for change of mind, personal preference, incorrect purchases, or ordering the wrong product.

Because our products are fulfilled through third-party fulfillment partners, returns are subject to the applicable supplier and fulfillment conditions.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 7 days of delivery.

Please include:

• Your order number.

• A description of the issue.

• Clear photos and/or video showing the problem.

• Photos of the packaging when relevant.

We will review your request and, when appropriate, may offer a replacement or refund.

In some cases, you may not be required to return the product. Do not send a product back unless Keolite provides return instructions.

Damage or problems caused after delivery

We cannot provide a refund or replacement for problems caused by misuse, improper handling, unauthorized modifications, or use contrary to the product instructions.

Refunds

If a refund is approved, it will generally be issued to the original payment method used for the purchase.

Processing times may vary depending on your payment provider or financial institution.

Contact us

For questions about returns, damaged items, defective products, incorrect orders, or refunds, please contact:

Email: charluz26@gmail.com

Keolite reserves the right to review each claim based on the circumstances of the order and the evidence provided.

Nothing in this policy limits any consumer rights that cannot legally be waived under applicable law.